Your Success Is Protected
Industry-Leading 60-Day Money-Back Guarantee on All Digital Products
GUARANTEE
Refund Policy Overview
At ConvertMinded, we stand behind our products with absolute confidence. Our 60-day money-back guarantee isn't just a marketing promise—it's a reflection of the real value we deliver. While industry standards hover around 30 days (and many competitors offer no guarantee at all), we provide double the time because we know our tested strategies work when implemented.
This refund policy forms a binding agreement between ConvertMinded LLC ("Company," "we," "us") and you ("Customer," "you"). By purchasing our products, you acknowledge and agree to these terms. This policy is governed by Delaware law and supersedes any previous refund policies or representations.
Why We Can Offer This Guarantee
- Every campaign is tested with real money ($47,000+ invested in testing)
- Data-driven strategies, not theoretical concepts
- Comprehensive implementation blueprints included
- Active support to ensure your success
- Track record: Less than 3% of customers request refunds
Product-Specific Policies
Affiliate Arsenal 2025 - One-Time Purchase
- 60-day money-back guarantee
- 100% refund of purchase price
- No implementation proof required
- Simple email request process
- All payment methods accepted
- Lifetime updates included with original purchase
- Guarantee period starts from initial purchase date
- Bundle purchases follow bundle policy
- Cannot repurchase same product after refund
- Requests after 60 days
- After Terms of Service violations
- Chargeback instead of refund request
- Fraudulent payment methods
Triple Your Investment Promise (Optional Enhancement)
Beyond our standard 60-day guarantee, we offer an additional promise: If you implement at least 5 campaigns from Affiliate Arsenal 2025 and don't earn back triple your investment ($141) within 60 days, we'll refund your purchase AND provide an additional month of premium support. This is entirely optional—you can request a standard refund without any conditions.
AI Campaign Builder - SaaS Platform
- 30-day money-back guarantee
- Full refund if unsatisfied
- Extended guarantee for technical issues
- API access immediately terminated
- Generated campaigns remain yours
- Maximum 100 campaigns generated for refund eligibility
- Excessive usage may indicate satisfaction
- Export your data before requesting refund
- Saved templates will be deleted
- After generating 100+ campaigns
- API abuse or automation violations
- Sharing account credentials
- After 30-day period
Lab Reports - Monthly Subscription
- 7-day trial refund window
- Full refund if no content accessed
- Cancel anytime for future months
- Pro-rated refunds for annual plans
- Viewing report content = accessed
- Downloading PDFs = accessed
- API calls = accessed
- Simply logging in ≠ accessed
- Viewing titles list ≠ accessed
- After accessing any report content
- After 7-day trial period
- Previous months already consumed
- Downloaded content remains accessible
Subscription Management
You can pause your subscription for up to 3 months instead of canceling. This preserves your locked-in rate and access history. Paused subscriptions automatically resume unless canceled.
Bundle Packages
Bundle purchases receive the most favorable terms from included products. The longest guarantee period applies to the entire bundle.
| Bundle Type | Guarantee Period | Refund Type |
|---|---|---|
| Arsenal + AI Builder | 60 days | Full refund only |
| Arsenal + Lab Reports | 60 days | Full refund only |
| Complete Suite | 60 days | Full refund only |
Partial refunds are not available for technical and accounting reasons. If you're unsatisfied with one component, consider our product switching option instead, where we can apply your bundle credit to a different product configuration.
Eligibility Requirements
Universal Eligibility Criteria
✅ You ARE Eligible If:
- Within guarantee period (60/30/7 days)
- Original purchaser (non-transferable)
- Purchased through approved channels
- First refund request for this product
- Payment successfully processed
- No Terms of Service violations
- Requested via proper channels
❌ You're NOT Eligible If:
- Outside guarantee period
- Previous refund on same product
- Shared/sold access credentials
- Violated Terms of Service
- Filed chargeback instead
- Fraudulent payment method
- Excessive refund pattern detected
Special Circumstances
Documented medical emergencies or family deaths may qualify for extended refund periods. Contact support with documentation for compassionate review.
If you cannot access purchased content due to our technical failures, the guarantee period pauses until resolved. Full refund if we can't provide access within 5 business days.
Duplicate purchases, failed deliveries, or payment processing errors are immediately refundable regardless of standard policies.
Geographic & Regulatory Compliance
| Region | Additional Rights | Documentation Required |
|---|---|---|
| European Union | 14-day cooling off period for distance sales | None - automatic |
| United Kingdom | Consumer Rights Act protections | None - automatic |
| Australia | Australian Consumer Law guarantees | None - automatic |
| California, USA | CCPA data deletion rights | ID verification for data requests |
Refund Process
Step 1: Gather Information
Before contacting us, locate your:
- Order number or receipt
- Purchase email address
- Purchase date
- Product name
Step 2: Submit Request
Email: support@convertminded.com
Subject: "Refund Request - [Order Number]"
Include all gathered information and optionally tell us why (helps us improve).
Step 3: Acknowledgment
You'll receive confirmation that we've received your request with:
- Ticket number for tracking
- Expected processing timeline
- Any additional information needed
Step 4: Processing
We process your refund to the original payment method:
- Credit/Debit Cards: 5-7 days
- PayPal: 3-5 days
- Bank Transfer: 7-10 days
- International: 10-15 days
Step 5: Confirmation
You'll receive final confirmation with:
- Refund amount and transaction ID
- Expected arrival in your account
- Account access termination details
🚀 Expedited Processing Available
For urgent situations (financial hardship, medical emergency), we offer expedited 48-hour processing. Include "URGENT:" in your subject line and briefly explain the situation. No documentation required for expedited processing, but may be requested for verification if patterns suggest abuse.
Legal Terms & Conditions
Intellectual Property & Post-Refund Obligations
- Delete all materials: Remove all downloaded files, templates, and resources
- Cease usage: Stop using our frameworks, swipe copy, and methodologies
- Destroy derivatives: Remove any content created using our templates
- Account termination: Accept immediate termination of all access
Legal Notice: Continued use of our copyrighted materials after refund constitutes copyright infringement and may result in legal action. We maintain logs of all distributed materials and can identify unauthorized usage.
Payment Method Restrictions
| Payment Method | Refund Capability | Special Conditions |
|---|---|---|
| Credit/Debit Cards | ✅ Full refund | Original card required |
| PayPal | ✅ Full refund | Original account required |
| Bank Transfer | ✅ Full refund | May incur return fees |
| Cryptocurrency | ❌ No refund | Store credit only |
| Wire Transfer | ⚠️ Conditional | Customer pays fees |
Chargeback Policy
⚠️ Critical Warning: Do Not File Chargebacks
Filing a chargeback instead of requesting a refund will result in:
- Immediate and permanent account termination
- Prohibition from all future purchases
- Report to chargeback monitoring databases
- Potential collection agency involvement
- Legal action for fraudulent chargebacks
Always request a refund first. We honor all legitimate requests within policy terms. Chargebacks harm both parties and prevent us from maintaining generous refund policies.
Dispute Resolution & Arbitration
By purchasing our products, you agree that any dispute relating to this refund policy or our products will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in Delaware, USA, and judgment on the award may be entered in any court having jurisdiction.
Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.
Data Retention & Privacy
📊 Your Data After Refund
- Transaction records: Retained 7 years for tax compliance
- Support communications: Retained 3 years for legal protection
- Account data: Anonymized after 90 days
- Marketing consent: Immediately revoked
- GDPR/CCPA rights: Remain fully enforceable
Request data deletion at support@convertminded.com. Some records must be retained for legal compliance.
Abuse Prevention & Account Security
We reserve the right to deny refunds in cases of suspected abuse. Abuse indicators include but are not limited to:
- Multiple refunds across products
- Purchasing before major updates
- Excessive download activity
- Multiple accounts same person
- Shared or sold credentials
- Automated access detected
- Bulk downloading all content
- Redistribution detected
- Commercial usage violations
Frequently Asked Questions
No. Our standard 60-day guarantee requires no proof of implementation. Simply request within 60 days and we'll process your refund. The Triple Investment Promise is optional and does require showing implementation, but you can always choose the standard refund instead.
We strictly enforce time limits to maintain fairness for all customers. However, documented emergencies (medical, family death) may qualify for extensions. Contact support with documentation for compassionate review. Otherwise, consider it an incentive to take action quickly!
No, digital products must be refunded in full since the entire product is delivered instantly. However, we offer product switching options where you can apply your purchase credit to a different product that better suits your needs.
You cannot repurchase the same product after receiving a refund. However, you're welcome to purchase our other products immediately. This policy prevents abuse while allowing genuine customers to find the right product for their needs.
All bonuses, including free bonuses and limited-time additions, must be deleted upon refund. Access to bonus materials is immediately terminated. The only exception is if bonuses were purchased separately as standalone products.
Processing takes 5-10 business days from request approval. Credit cards typically see funds in 5-7 days, PayPal in 3-5 days, and international transfers in 10-15 days. Holiday periods may add 2-3 days. Expedited 48-hour processing is available for emergencies.
Cryptocurrency payments cannot be refunded due to the irreversible nature of blockchain transactions. We offer store credit equal to your purchase amount that never expires and can be applied to any product. This limitation is clearly disclosed at checkout.
No. The 60-day guarantee period begins from your original purchase date and doesn't reset with updates. All future updates are included free with your original purchase. If an update fundamentally changes the product, we may offer additional consideration on a case-by-case basis.
If you purchased through an affiliate link, their commission is reversed upon your refund. This doesn't affect your refund amount or timing. If you're an affiliate promoting our products, reversed commissions are deducted from your next payment.
For subscriptions, yes - you can pause for up to 3 months. For one-time purchases, we offer "success coaching" extensions where we'll work with you for an additional 30 days to help you implement successfully before processing a refund.
Need Help Before Requesting a Refund?
Our support team can help you succeed with personalized guidance
Policy Updates & Amendments
This refund policy may be updated periodically. Changes apply to future purchases only. Your purchase is governed by the policy version in effect at your time of purchase. We maintain archived versions of all policy iterations for reference.
Last Updated: January 2025
Version: 2.0
Effective Date: January 1, 2025
This refund policy is subject to our Terms of Service and forms part of your agreement with ConvertMinded LLC, a Delaware limited liability company. For questions about this policy, contact support@convertminded.com.